LOVE YOUR MUSEBOX Guarantee

We get it. Buying jewellery online can be a bit hit and miss. One minute you're endlessly scrolling through cat videos, the next minute you've ordered a necklace which you really hope looks as amazing on you as it does online! 

Or at least you want to order it. But you're concerned about quality, waterproof claims, different materials, potentially size and "who is this brand anyway?!". 

Well we've been there too, and we want to put your mind at ease. After selling to customers online for over 4 years (hell yeah, we're a lockdown baby!) and to thousands of customers at pop-ups all over London & farther afield, we're confident you will love your items at much as everyone else does! 

So here it is - if you're not completely satisfied with your purchase, let us know and we'll put it right (email or Instagram are both fine), and over time, if the item/material doesn't perform as expected, we'll sort that too. 

We're fortunate to have built many lasting relationships with customers over the last 4 years and look forward to building many more! Duping you into buying something once with false social media claims doesn't do it for us!